SHIPPING & RETURNS
Eléda Hats delivers customer orders via Royal Mail Next Day Service or ParcelForce depending on size of the product. International orders are sent by DHL, delivery times available upon request.
Delivery prices vary per order and per country depending on the size and weight of the box. The cost of delivery will automatically be added to your order.
Please note for International orders all relevant import taxes and duties must be paid by you when the item is delivered.
If you have any questions regarding shipping, please send an email to firstname.lastname@example.org
At Eléda Hats we want you to be satisfied every time you shop with us, so we make our returns policy simple. You can return or exchange any goods bought from us within 14 days from receipt of goods.
We take pride in the quality of our products and our policy is to ensure that all products supplied reach you in perfect condition. If for any reason the product does not meet your expectations, we are happy to offer an exchange or refund where possible, provided a Returns Number is requested within 7 days of receipt and items are returned to Eléda Hats within 14 days and meet the requirements below. Please note we regret that we are unable to offer refunds on products that have been made to order or customised. This policy does not affect your statutory rights.
- All returns must be in perfect condition and complete with their original tags still attached.
- We are unable to offer any exchanges or refunds on items that have been worn, marked or damaged, or that are not in their undamaged original packaging.
- A refund will be issued to the original card that was used for the purchase within 5 working days of receipt of the return. This refund will include the full value of the items returned, including UK taxes, but excluding shipping costs.
- If you wish to have an exchange or report a faulty item please contact email@example.com or call + 44 (0) 1943 876212
Returns Address: Eléda Hats, 10 Bradford Road, White Cross, Guiseley, Leeds, West Yorkshire, LS20 8DU, United Kingdom.
Refunds – Refunds will be credited to the account or card used to originally purchase the items, less any taxes or import duties incurred. Unfortunately, we are unable to refund shipping costs.
Exchanges – Upon exchanging an item, you will be eligible to pay a new shipping charge.
Distance Selling Regulations
Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with Eléda Hats at any time within seven working days of the day after the day on which the customer receives the goods (the “seven day cooling off period”). To cancel your contract within the seven day cooling off period, please notify us in writing by email firstname.lastname@example.org or post before the expiry of the cooling off period. Please package the relevant goods securely and send them back to us. All returns must be in perfect condition and with their original packaging and tags. If we receive notice of your cancellation of this order within the seven day cooling off period, we will refund the purchase price for that item together with any shipping charge.
Made to order or customised items are exempt from this cancellation right.
Please note that this is not a full statement of your rights under the Distance Selling Regulations.